Return & Refund Policy

At Nighty Store Pakistan, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple return and refund process. Please read our policy below to understand your rights and responsibilities.

7-Day Return Policy

We offer a 7-day return policy from the date you receive your order. If you wish to return an item, you must contact us within 7 days of delivery.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging, tags, and accessories (if applicable).
• Not be damaged by the customer after delivery.

We reserve the right to reject returns that do not meet these conditions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. Our team will review the issue and provide a suitable solution, including a replacement or refund where applicable.

Return Process

To request a return:

1. Contact our customer support team within 7 days of receiving your order.
2. Provide your order number and details of the issue.
3. Our team will guide you through the return process.
4. Once the returned item is received and inspected, we will process your refund or replacement request.

Refund Policy

Once your return is approved and inspected, your refund will be processed. Refunds may be issued through the original payment method or another suitable method agreed upon by both parties.

Please allow a reasonable processing time for refunds after approval.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Nighty Store Pakistan may cover the return shipping costs.

For returns requested for other reasons, the customer may be responsible for return shipping charges unless otherwise agreed.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used, washed, altered, or damaged after delivery.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it may no longer be eligible for cancellation and will be subject to the return process outlined above.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team through our Contact Us page, email, or WhatsApp support.

We appreciate your trust in Nighty Store and are committed to providing a safe and reliable shopping experience for all customers.